Frequently Asked Questions
Everything you need to know about gear for your adventure dog.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international orders may take 10-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unused gear in its original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How do I choose the right size for my dog?
Each product page features a detailed sizing guide. We recommend measuring your dog's neck and chest circumference carefully to ensure the most comfortable and secure fit.
Is your gear covered by a warranty?
Yes, we stand by our quality. All Wilderdog products come with a lifetime warranty against manufacturing defects. This does not cover normal wear and tear or damage from chewing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I clean my Wilderdog gear?
Most of our leashes and collars can be hand-washed with mild soap and warm water. For heavy-duty cleaning, we recommend air drying rather than using a tumble dryer to preserve the integrity of the materials.